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Turnover Of The Hospitality Industry


The hospitality industry though not that conspicuous in some parts of the world has recorded high turnover in recent times. Most important to note is its uniqueness in serving customers during their time of recreation. This time is usually spent through travel and lodging, cruises, amusement parks and many more. To serve the needs of the customers well, there are an enormous variety of workers that staff organizations in the industry of hospitality including customer care representatives, maintenance staff and entertainers as well. These employees have continued to have a very high turnover rate that has long gone without being explained.

Well, the percentage of hospitality and restaurant employees willing to continue with their jobs in a successive year has been found to be less compare to workers in other industries. There are three are three major reasons for which hospitality employees turnover. One of them is for the reason that employees are not supervised well and the responsibility given to them is very little. Additionally, many jobs in the hospitality industry are repetitive and mundane. For instance, in order to make these processes streamlined, business organizations can employ a lot more individuals, preferably additional seasonal staff so that each individual is in a position to emphasize on one single task and carry it out with fewer mistakes. While this certainly enhances various aspects of the service being offered, it does not do much to engage the staff in the work that they do. Lastly, the issue of compensation has been a contributing factor. There is usually insufficient compensation for the jobs that are closely related to customer service. As one could imagine, the positions of customer service can be very demanding and therefore, sufficient compensation may be needed to retain the said employees.

Generally, the turnover of the hospitality industry is an important area of concern. The said factors definitely contribute a lot in the unique problem of turnover seen with the hospitality industry. This indeed matters to some level. However, it is not necessarily about the case that high turnover is an issue for some industries and jobs. For instance, for a restaurant that has many teenagers and some other young adults on seasonal terms, high turnover does not imply that there is a problem of productivity if the business operates that way normally. At the same time it could be a problem when the restaurant managers are compelled by circumstances to rehire and again train new employees for positions that should be filled on long-term basis.